Frequently Asked Questions
1. How big are your cookies?
Silver Dollar Bakeshop cookies are bite-sized. This means they can be consumed in one (or two!) bites. More specifically, they are approximately 1.5”-2” in diameter. We keep them small, so you can enjoy more!
2. How many cookies are in a sleeve?
10
3. Can I order a quantity that is less than what is contained in a sleeve?
No. Our cookies are delivered by the sleeve (10 cookies). This means orders are placed in quantities of 10 cookies per flavor. If you would like more than 10 cookies of a particular flavor, then you can order additional sleeves.
4. What are all of your cookie flavors?
The Shop Our Cookies tab shows all of our cookie flavors.
5. What if a cookie is labeled as “Coming Soon” on the Shop Our Cookies tab.
It means that particular flavor is not featured this week and therefore not available.
6. How do I know what cookie flavors are currently available?
The quickest way to find the cookie flavors that are available this week is to check out the Featured This Week tab, which lists the flavors available this week, along with a sneak peak of the cookies that will be available next week (starting at 12PM ET on Thursdays).
Alternatively, you can visit the Shop Our Cookies tab. At the top of the page, you can click “Available This Week” to pull up the cookies currently featured and available. You can click “Available Next Week” for a sneak peak of the cookies that will be available next week (starting at 12PM ET on Thursdays).
7. What if the cookie flavor I want is not currently available?
Check back on Thursdays at 12PM ET for updated flavors this week and a sneak peak of the cookies that will be featured next week. If there is a flavor you see on the Shop Our Cookies tab that is not available, let us know via email or Contact Us and we will try our best to incorporate it into an upcoming feature!
8. How do I purchase cookies?
Click on the Shop Our Cookies or Featured This Week tab to view cookies that are currently available and place your order.
9. When do my cookies ship?
Mondays.
Orders must be placed by Thursday at 11:59AM ET to guarantee shipment 4 days later on Monday. Orders placed at and/or after 12PM ET on Thursday will ship the Monday of the following week (4 days later + 1 week).
10. I placed my order on Monday, so when do my cookies ship?
Orders placed on Monday will ship in 7 days, on the next Monday.
Orders placed on Tuesday will ship in 6 days, on the next Monday.
Orders placed on Wednesday will ship in 5 days, on the next Monday.
Orders placed on Thursday by 11:59AM ET will ship in 4 days, on the next Monday.
Orders placed on Thursday at or after 12PM ET will ship in 11 days, on the Monday of the following week.
Orders placed on Friday will ship in 10 days, on the Monday of the following week.
Orders placed on Saturday will ship in 9 days, on the Monday of the following week.
Orders placed on Sunday will ship in 8 days, on the Monday of the following week.
Orders placed on Monday will ship in… start back at the top of the answer to this question.
11. Can I buy cookies in person?
We do not have a storefront at this time, but we look forward to seeing your smiling faces in the future!
12. Do you offer local delivery in NYC?
Not at this time.
13. Do you ship nationwide?
Yes!
14. Do you ship internationally?
Not at this time.
15. How long will it take to receive my cookies?
All orders ship UPS Ground, so cookies should arrive within 1-5 days of shipping.
16. Can I track my cookies?
Yes. Order tracking will be provided via email, once available.
17. Why do you only ship on Mondays?
We are a growing start-up, working daily to expand our capabilities. We look forward to increasing shipping days, so we can get you your cookies faster and more frequently.
18. How much does shipping cost?
Shipping is a flat fee based on the number of sleeves ordered:
If you purchase 1-4 sleeves, shipping is $15
If you purchase 5 or more sleeves, shipping is $20
19. What payment methods do you accept?
We currently accept payment via all major credit cards and Apply Pay.
20. Can I adjust my order after placing it?
Orders cannot be adjusted once placed. If you think you entered information incorrectly (e.g. shipping details), email us asap. We will do our best to catch and amend the error to ensure your cookies arrive correctly.
21. Are you kosher certified?
Not at this time.
22. Do you offer any gluten free cookie flavors?
Not at this time.
23. I have nut allergies. Is it safe to eat Silver Dollar Bakeshop cookies?
Silver Dollar Bakeshop cookies are produced in a facility that also processes peanuts and tree nuts. Not all of our cookies contain nuts, but if you typically avoid eating foods that are produced in a facility with nuts, then we recommend following the same guidance for our cookies and not eating them.
24. Do you offer bulk order discounts?
Email us or submit an inquiry using our Contact Us form to discuss bulk orders.
25. I read all of your FAQs, but I still have another question. How can I get in touch?
For any additional questions or comments, please email us or submit an inquiry using our Contact Us form. We love to hear from you!